Multichannel Contact Center: A Beginner’s Guide

Multichannel Contact Center: A Beginner’s Guide

[ad_1] Research from McKinsey shows most customers engage with three to five different channels on their way to resolving a request. So, if you’re not responsive on those channels, are you sure you’re providing the experience your customers crave? While voice (phone calls) remains the primary inbound support channel, you can’t ignore other popular methods like…

5 steps to building an employee engagement program that actually works — from a booming small biz that’s tried them all

5 steps to building an employee engagement program that actually works — from a booming small biz that’s tried them all

[ad_1] Meet Persnickety Prints:  Founded in 2010, Persnickety Prints is a digital printing service that turns photos into lasting memories for every customer. Under the leadership of owner Chari Pack, the company grew over 500% in its first three years and was nominated as one of Utah Valley’s Fastest Growing Companies two years in a…

Is downtown back? What the data on 3 big CBDs say

Is downtown back? What the data on 3 big CBDs say

[ad_1]  / Is downtown back? What the data on 3 big CBDs say With some people heading back to the office, we thought now would be a good time to take a look at the anonymized mobility data from Safegraph to understand if downtowns are bustling again. For this analysis, we used Domo’s powerful data transformation tools to extract data for…

NPR Cookie Consent and Choices

NPR Cookie Consent and Choices

[ad_1] NPR’s sites use cookies, similar tracking and storage technologies, and information about the device you use to access our sites (together, “cookies”) to enhance your viewing, listening and user experience, personalize content, personalize messages from NPR’s sponsors, provide social media features, and analyze NPR’s traffic. This information is shared with social media, sponsorship, analytics,…

Graphic Design and The Creator Economy

Graphic Design and The Creator Economy

[ad_1] The business world is constantly evolving, and terms that are popular for decades often fade away and are replaced with new labels and phrases that speak to the next generation. One term that has gained traction in the last decade is, “creator.” Like “influencer,” it is a concept that didn’t even exist 10 years…

How the wealth tax has gained popular

How the wealth tax has gained popular

[ad_1] This article is from Capital & Main, an award-winning publication that reports from California on economic, political, and social issues. During four years of Donald Trump’s high-anxiety presidency, Republicans could at least point to one goal accomplished amid the noise and two impeachments: the 2017 tax reform law. Hours after signing the bill, Trump…